FAQ

1. What is ULTD?
ULTD is more than just a fashion brand. It represents a mindset and a lifestyle of overcoming odds and defying expectations. Born from a personal journey of resilience, ULTD encourages individuals to embrace their limitless potential and rise above limitations.

2. What inspired the creation of ULTD?
The brand was founded by a dedicated hooper who was constantly told his size was a disadvantage. Instead of accepting those limitations, he used every other asset in his game to prove his doubters wrong. ULTD embodies this spirit of persistence, strength, and self-belief.

3. What does ULTD stand for?
ULTD stands for "Unlimited." It’s a reminder that no matter what challenges you face, you have the potential to exceed expectations and push past any limitations.

4. What kind of products does ULTD offer?
We offer a range of apparel that not only reflects our belief in being limitless but also serves as a symbol of empowerment. Each piece is designed to inspire you to rise above the challenges in your life.

5. Who is ULTD for?
ULTD is for anyone who believes in pushing beyond their limits—athletes, creatives, professionals, and individuals who refuse to let circumstances define them.

6. How can I stay updated on ULTD’s latest collections and news?
Follow us on Instagram and sign up for our newsletter to receive updates on new collections, exclusive offers, and inspiring stories from the ULTD community.

7. What’s ULTD’s mission?
Our mission is to inspire people to become more than their circumstances. We believe that everyone has the potential to break free from limitations and live an "unlimited" life.

8. How can I contact ULTD?
For inquiries, feel free to email us at support@ultd.com, or connect with us via social media.

Shipping FAQ 

1. Where does ULTD ship?
We currently ship domestically within [Country] and internationally to select countries. Check our shipping options at checkout to see if we deliver to your location.

2. How long will it take to receive my order?

• Domestic orders: Typically arrive within 3-7 business days.
• International orders: Shipping times vary depending on the destination, typically ranging from 7-21 business days.
• Pre-orders: Typically takes 14-20 days to reach customer. 

Returns FAQs

1. What is your return policy?
We accept returns on unworn, unwashed, and undamaged items within 30 days of the purchase date. Items must be in their original condition with all tags attached. Please note that sale items and gift cards are non-refundable.

2. How do I return an item?
To initiate a return, please contact us at support@ultd.com with your order number and reason for the return. We’ll provide you with detailed instructions on how to proceed.

3. Do you offer free returns?
We offer free returns for domestic orders. For international returns, the customer is responsible for return shipping costs. If the item is being returned due to a mistake on our part (wrong item or damaged goods), we will cover the return shipping costs.

4. Can I exchange an item?
Yes, we offer exchanges for different sizes or colors, subject to availability. Please reach out to support@ultd.com with your order details, and we’ll guide you through the exchange process.

5. How long does it take to process a return?
Once we receive your return, please allow up to 7 business days for it to be processed. After processing, you’ll receive a confirmation email, and the refund will be issued to your original payment method. Refund times may vary depending on your payment provider.

6. Will I be refunded for shipping charges?
Shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., receiving the wrong item or a damaged product).

7. What if I receive a damaged or incorrect item?
If you receive an item that is damaged or incorrect, please contact us immediately at support@ultd.com with your order number and photos of the item. We will arrange for a replacement or a refund.

8. How do I return a gift?
If you received an item as a gift and would like to return or exchange it, please contact us with the order number (if available) or the gift giver’s name. We can offer a store credit or an exchange for the item.

9. What if my return is rejected?
If an item is returned in a condition that doesn’t meet our return requirements (e.g., worn, washed, or damaged), we will notify you via email, and the item will be sent back to you at your expense.

10. Can I cancel or modify my order after it’s placed?
If your order has not yet been shipped, you can cancel or modify it by contacting us at support@ultd.com. Once an order has been shipped, we cannot cancel it, but you can still initiate a return after receiving the item.